How does our shipping process work?

We focus on ensuring the prompt and safe arrival of your package, so it is important that you pay attention to the following points:

BEFORE BUYING

Before purchasing our products, we offer free, personalized advice to you as a customer. This ensures that what you are purchasing is exactly what your unit needs, avoiding wasted time and extra charges for return shipments. Therefore, we strongly recommend contacting our specialists via WhatsApp.

INTERNATIONAL

Before purchasing the piece, it is imperative that you contact us so we can inform you of our shipping process, taking into account the overall cost of the process.

DURING PURCHASE

Once the part number has been confirmed, you must enter your address when making your purchase. Therefore, you must ensure that the information entered is correct. Once the package has been shipped, no changes can be made. This ensures that your product is delivered to the branch or address you specified.

INTERNATIONAL

If your package is international, a fee will be charged after the sale. This fee may be greater than $39 and less than $191. This fee must be paid for shipping. This fee does not include any additional charges from the carrier for customs duties.

ATTENTION! If you require priority or express delivery of your package, please contact us. This service will incur an additional cost for the parcel service.

DELIVERY PROCESS

There will be several stages in the shipping process, each of which is very specific and necessary to ensure that your package is delivered safely and quickly to you as a consumer. These stages are detailed below:

Processing Stage

At this stage, your order will be processed, generating the shipping guide corresponding to the location you provided, as well as the product. This stage is estimated to take 12 to 24 hours.

Delivery Stage

Once your tracking number is packaged and generated, it will be delivered to the corresponding shipping company. You will also have access to the tracking number, which will be provided to you through the contact information provided.

Delivery times are the responsibility of the courier and may vary from 1 to 8+ days depending on your location and shipping logistics. It should be noted that for international shipments, this estimated time may increase due to customs processes .

Post-Delivery Stage

Once you receive the package, you will receive a 60-day warranty. We recommend that you read the corresponding section to request it.

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How does our warranty return process work?

As our customer, you have certain guarantees that help you build trust in our products. Below, we explain the warranty return process:

In this process, we offer protection against manufacturing defects, which is valid exclusively in the case of antifreeze leaks visible through the water pump indicator. This is valid for the first 60 days after receipt of purchase. For this reason, you must contact us so that we can replace the product.

What will we ask of him?

Photographs and/or video of the piece.

• To identify the product as ours.
• Know the origin of the problem in the part.

International Exchanges and Refunds

The exchange process in non-Mexican territory will be as follows: the first step will be an analysis of the part, and if it is eligible for a refund, only the cost of the part will be refunded. If you request an exchange, you will have to return the part to the original destination and a new one will be sent to you later. Shipping costs will be covered by the customer.

ATTENTION! As a responsible consumer, you must be aware of the warranty exclusions explained in the section on WARRANTIES.